Interested in starting your own entrepreneurial journey in health and wellness but unsure what to expect? Then read up on our interview with Maegan Mak, owner of PlayWorks Physio, located in Port Moody, BC, Canada.
What's your business, and who are your customers?
PlayWorks Physio is the only pediatric physiotherapy clinic in the Tri-Cities and was exclusively designed for kids ages 0-18. We know, kids! We provide a fun, safe, supportive, and welcoming space for kids and families in the Tri-Cities.
We are experts in communicating with kids of all ages to help in their rehabilitation process. We have a special way of empowering kids to learn about their bodies and take responsibility for their health. One way to understand and communicate with kids is to have kids of your own. Several members of the PlayWorks team live and have families within the Tri-Cities. We believe this allows us to be more empathetic and establish deeper connections with the families that we interact with on a daily basis. This makes families feel comfortable coming to PlayWorks as well as creates a bond between therapist and kiddo that makes physiotherapy fun!
Our team loves what we do, and this also contributes to the quality of service that we offer. Our space looks much different than your typical physiotherapy clinic. It is open, bright, colourful, and filled with fun toys, obstacle course equipment, swings, basically anything we need to engage kids and teens of all ages! Our priority is to help kids and teens reach their developmental potential while having FUN! Kids' bodies are different than adults, and their development, pain, and injuries also differ. This is where PlayWorks comes in!
Tell us about yourself
My goal has always been to create a warm, fun, and "home-like" space to help all kids reach their physical goals, build long-lasting relationships with families and foster a team who is passionate about what they do. What motivates me is seeing the smiles on kids' and parents' faces when they reach their goals, the laughter I hear when I walk into the clinic, seeing the beaming smiles (even behind masks) from all of our team members, and the positive vibes that are almost palpable in our space.
What's your biggest accomplishment as a business owner?
Creating a company that provides the opportunity for growth and a space where people love being, both staff and clients.
What's one of the hardest things that come with being a business owner?
My brain is on ALL the time. There are always tasks, goals, scenarios, etc., that are running through my head. I need to make a conscious effort to turn off my work brain; it's not easy! It also is challenging to separate myself from the business because I care about each team member like they are family, our clients, and community presence. This is something that I need to be aware of when making decisions for the business.
What are the top tips you'd give to anyone looking to start, run and grow a business today?
- Talk to other business owners and leaders in your industry to try and gain a strong understanding of what owning a business is truly like. It's easy to only see the positives when you are wanting to start out, but make sure you are aware of ALL the stressors and the time investment required. Don't get me wrong, I would do it again in a heartbeat, and I can't imagine doing anything else!
- Celebrate the big and small successes. Take a moment to reflect and celebrate your wins. Businesses are always evolving, and the steps to get you where you're going are all important.
- Hire a business coach, someone you trust and can grow with. I started working with my business coach before I opened my business, and it was the best investment I made. Find someone who will help you grow as an individual and a leader; the rest will follow.
Is there anything else you'd like to share?
People say it takes a village to raise a baby. I also believe it takes a village to start a business. Find your people who will support you and your vision through all its stages. If you are passionate about what your business offers, have a strong support network, and are open to the challenge of being a business owner, you will find success!
Where can people find you and your business?
If you like what you've read here and have your own story as a solopreneur that you'd like to share, then email firstname.lastname@example.org; we'd love to feature your journey on these pages.
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