Interested in starting your own entrepreneurial journey in restoration but unsure what to expect? Then read up on our interview with Michael Prinsloo, Franchise Owner of New Creations Windsor, located in Windsor, ON, Canada.
What's your business, and who are your customers?
I am in the surface restoration business. We repair vinyl, wood, plastic, laminate, ceramic, and steel surfaces. Any surface in residential or commercial and automobile business that has been damaged we can repair. We also repair objects that have sentimental value that cannot be bought or replaced. I have repaired anything from an art piece to a Corvette leather seat. Sometimes we repair something, and we look at it and say to ourselves: Wow, I did not realize it would turn out that good.
Tell us about yourself
I got interested in the restoration business through a contact, and he showed me some of the work and how they were helping customers. It got me interested after I realized that this was a niche market that did not have a lot of players. I started to negotiate with the franchise business after I realized that this is a viable business opportunity and a great service to people who otherwise have had to purchase expensive replacement parts.
What's your biggest accomplishment as a business owner?
Growing my business and creating business relationships with businesses and private individuals that I would never have interacted with before. Also, providing a service to businesses that adds value to their bottom line.
What's one of the hardest things that comes with being a business owner?
The business world is a cycle where most businesses experience ups and downs during the year. Making contact with the right person in a business is also crucial because talking to the wrong person leads to a dead end. Also, speaking to the right person is crucial to get him the correct information to make a business decision. Another challenge is to get customers to provide feedback, as most people don't take action to provide this, and it takes persuasion.
What are the top tips you'd give to anyone looking to start, run and grow a business today?
- Make sure your service/product is in need.
- Be prepared for a build phase of at least one year.
- Treat people with respect to ensure they are customers for life.
Where can people find you and your business?
If you like what you've read here and have your own story as a solo or small business entrepreneur that you'd like to share, then please answer these interview questions. We'd love to feature your journey on these pages.
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