Interested in starting your own entrepreneurial journey in business development but unsure what to expect? Then read up on our interview with Milena Roell, CEO of NYC FinServices Corp., located in Long Island City, NY, USA.

What's your business, and who are your customers?

As a professional Business Management Consultant that Specializes in the Healthcare industry, I offer solutions to improve efficiency by providing hands-on operations and management tools to ensure quality and control as well as ROI. My clients are physicians, medical practices, clinics, and hospitals.

Tell us about yourself

I am passionate about processes, operations, management, HR, and teamwork. I focus on helping the leadership of an organization improve overall performance and operations by hiring and training teams to ensure efficiency and customer service and to maximize revenue.

What's your biggest accomplishment as a business owner?

My biggest accomplishment has been to turnaround operations that were missing opportunities and lacking revenue, almost when they were about to close as well as when I have supported and assisted start-ups in enhancing their operations by hiring, training and creating new teams, establishing new processes and operation protocols, mitigating risks and ensuring quality control, thus increasing patient volume and revenue.

What's one of the hardest things that come with being a business owner?

Change - most people are resistant to change. When you start a new project, we have to make sure the teams are passionate and on board with the ongoing changes and new structure. This is always a big challenge, but I work with all the team members to make sure they are comfortable, and they understand the reason for the changes. Inclusion is key; all members are part of the changes and should be fully informed every step of the way. They need to be part of it to believe in it, and get on board.

What are the top tips you'd give to anyone looking to start, run and grow a business today?

Love what you do, plan, and execute. Find your forte and market niche, then work on making sure you provide the best service and tools to those clients.

Is there anything else you'd like to share?

Although I have a busy schedule, I make sure my clients get the service they deserve. I wouldn't take a client that I know I can't help. When I sign a contract with a medical facility, single practitioner, or client, I do it with the conviction that I can make a difference and improve their operation. I am all about customer service; revenue is not the priority. It just happens automatically as all processes improve.

Where can people find you and your business?


If you like what you've read here and have your own story as a solo or small business entrepreneur that you'd like to share, then please answer these interview questions. We'd love to feature your journey on these pages.

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