Interested in starting your own entrepreneurial journey in retail but unsure what to expect? Then read up on our interview with Joel Cline, Owner of Cline Computers, located in Richland, WA, USA.
What's your business, and who are your customers?
We are a walk-in retail computer and mobile device repair store. Providing everything from virus/spyware removal services, hardware sales, custom-built PC’s, monthly managed services for business clients, on-site service calls, internet access, and so much more.
Tell us about yourself
Over 20 years ago, with a love of electronics, I began assisting businesses with all their IT-related needs. Since then, a passion and hobby have turned into a small business with many years of success.
What's your biggest accomplishment as a business owner?
Satisfaction of customers and many great reviews. To me, it’s not the size of your business or your individual sales accomplishments; it’s how satisfied your customers are and what repeat customer growth you have. Also, servant leadership is important to me. I like helping see our staff succeed at what they’re good at, even if that means building skills while working for us and moving on to bigger or better things in their lives.
What's one of the hardest things that comes with being a business owner?
Managing employees, keeping them active, providing them with what they want/need, and making sure they succeed. In many ways, I know my business is just a stepping stone for all the employees who have been with me over the years, but hopefully, they have gained valuable experience and memories when working for me.
What are the top tips you'd give to anyone looking to start, run and grow a business today?
Look for mentorship when it’s available; it’s okay to grow small and always have a passion for what you do.
Where can people find you and your business?
Website: https://cline.computer/
Facebook: https://www.facebook.com/clinecom
Instagram: https://www.instagram.com/clinecomputers/
Twitter: https://twitter.com/clinecom
LinkedIn: https://www.linkedin.com/in/clinejoel/
If you like what you've read here and have your own story as a solo or small business entrepreneur that you'd like to share, then please answer these interview questions. We'd love to feature your journey on these pages.
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